RETURNS: Your satisfaction is our main priority at www.militarynames.com. We will accept a return on any Non-Customized items for a full refund, not including Shipping costs as long as: 1. You contact us at orders@militarynames.com for Return Authorization. 2. All items must be in new condition with Original Packaging. 3. Any refund or Exchange request must be sent within 7 Business days of receiving your order. 4. Any discrepancies or order shortages must be made within 7 Business days of receiving your order. * We will not provide any refunds with out following these steps. Military Names P.O. Box 4342 Waynesville, MO 65583